Sales Cloud drives sales performance by showing all your opportunities in one place and revealing critical information in a detailed activity timeline. It's unique from other sales methods as it provides both the account information of the customer as well as the information gathered from the social platforms about the product and customer. It is a customer relationship managment(CRM) platform desinged to support sales, marketing and customer support in both business-to-business (B2B) and business-to-customer (B2C) contexts.
Marketing Cloud is the world’s #1 marketing platform. It’s the only integrated consumer engagement platform that enables you to deliver personalized consumer engagement at scale on every channel, from email to web, mobile, social, and digital advertising. Marketing Cloud covers it all. It helps you know your consumers like never before, personalize every interaction with AI, and engage across the entire journey.
Service Cloud is a customer service and support application. It helps keep your customers happy and your support team sane, whether your customers reach out to you by email, phone, social media, online communities, or real-time Web chat. Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, based on the company's CRM software for sales professionals.
Commerce Cloud is a key part of the Salesforce Customer Success Platform and offers ecommerce solutions for B2C (business to consumer) and B2B (business to business) customers. Commerce Cloud was created in July 2016, when Salesforce acquired Demandware, an industry leader in ecommerce sites and solutions designed for consumers. The Demandware technology has grown and evolved to become the Salesforce B2C Commerce product.
A community is a group of people who share a common mission or goal.Community Cloud employs Salesforce's Chatter social CRM platform for chat and screensharing, allowing users to exchange data and images in real time throughout an ongoing conversation. The platform supports customer relationship management (CRM) and provides channels for customers to find information and communicate with other customers.
Salesforce IoT is the glue that connects the world of connected devices with the world of CRM. Salesforce IoT makes it easy to connect events from devices to contextual data in Salesforce and use all of this information to prompt the right action.The IoT Cloud is powered by Thunder, which Salesforce.com describes as a "massively scalable real-time event processing engine."
Salesforce Einstein is AI for the Salesforce Platform. Einstein handles the data prep, modeling, and infrastructure needed to embed and scale predictive models throughout your Salesforce applications. Einstein Platform includes powerful tools that allow admins and developers to build a customized smart assistant for their business.